How to reset a Parrot CK3100 handsfree car kit
This seems to be a common question, so here is the method to reset the Parrot CK3100.
It is a common internet myth that you can just reset the CK3100 by holding down the Red and Green buttons (as per the CK3000 Evo). This does not work.
Reasons for needing a reset:
A. If you go to Settings / Paired Devices and already have 5 phones in the list. This means you cannot add a new phone until 1 or more are deleted.
B. The kit is behaving strangely with your phone – there may be a number of reasons for this.
How to perform the Reset:
As there is no dedicated reset function you can accomplish this in one of 3 ways:
1. Go into Settings / Bluetooth / Paired Devices and click on a phone you wish to remove. Press centre knob and scroll down to “delete”, then press GREEN button to confirm deletion. Repeat this process to remove all paired phones not required.
2. Re-programme the CK3100 with the latest Parrot firmware (V5.00c). The CK3100 can either be re-flashed with a USB update cable (which we supply) or you can re-programme it over a Bluetooth connection with the Parrot update tool. Re-programming will remove all paired phones.
3. Remove power from the CK3100 by disconnecting the control box for 5 to 10 mins (to allow capacitors to fully discharge). This will not remove paired phones, but will allow the CK3100 to start from a known state. You wil still need to remove any paired phones manually.
No other methods will work
After you have deleted one or more phones, search from your phone on Bluetooth and select the CK3100 then pair with the handsfree kit. The PIN Code is 1234. If the CK3100 refuses to remember pairing please see this article: Is Your Parrot CK3100 Installed Correctly ?
Different software versions of Parrot CK3100 may operate slightly differently and some will have issues with connecting to the newer phones, in which case you should update the firmware to 5.00C or later.
At JustCarKits we can update the firmware for you. Please see the following link:
It is also possible to directly re-programme the CK3100 via Bluetooth, using the Parrot software update tool.
Please also see this link if you have the “memory full” error
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Comments (66)
My partner has the parrot 3100 in her car. When I call her I can hear her perfectly but she can’t hear me (can hear me very faint, but not enough to understand what I’m saying). I’ve looked through the menu and all volume setting is on full. Could you suggest anything? Thanks.
Hello Bern,
You have a fault with the CK3100. It is not a software issue.
Check the 10 pin connector on the CK3100. The pins with White and Red are the speaker outputs. Would suspect that the pins do not make full contact. Was a known issue with some of the CK3100’s. Pins can be re-tensioned to cure issue.
Absolute life saver!!! My CK3100 had 5 phones in the Paired Devices list already, and it would just say “pairing failed”! I was considering replacing it with a new kit! I’ve removed 4 of those 5 old devices, and the new one has paired without a hitch. Thanks a million!
Pin or passkey for parrot CK 3100
Morning, it’s in the article or you can also find it here: https://www.justcarkits.co.uk/blog/2019/02/10/parrot-bluetooth-handsfree-pairing-codes/
Massive thank you for this!!! The information has helped and I’m now able to sync my new phone 🙂
my parrot has stopped working it will not turn on . what have got to do.
Hello Simon,
Check power to the Parrot with a multimeter. Red = permanent 12V, Orange = Ignition switched 12V
After this has been checked need to know which Parrot you have to advise further
My parrot says memory full every time I turn my car on is there a way to sort this out? (My car is an 09 Mazda 2 which had the parrot in when I bought it)
Please read these:
https://www.justcarkits.co.uk/jck_blog/2019/05/15/is-your-parrot-ck3100-installed-correctly/
https://www.justcarkits.co.uk/jck_blog/2019/02/09/parrot-ck3100-unable-to-pair-new-device/
https://www.justcarkits.co.uk/jck_blog/2018/10/22/how-to-reset-a-parrot-ck3100-handsfree-car-kit/
Hi, I don’t have the ck3100’s display and the car beeps when it starts. can this cause a problem?
Hello Miklos,
The “beeps” are a diagnostic alert to warn that the display is not connected.
The CK3100 will work fine without the screen, though when you get to 5 paired phones you won’t be able to pair another one as you need the screen to delete the old phones.
Regards,
Philip
I have a parrot fitted in my Astra gtc and when I’m playing music if I turn the volume up it cuts out then comes back on again and the same again. I went to Halfords and the man told me it’s the parrot causing the problem is the right? And if so is there a fix or do I just get it removed?
Hello Ben,
Without seeing the vehicle it is impossible to tell. Could be a stereo issue or a power supply / poor quality SOT lead causing current starvation.
Proper diagnosis with a multimeter is required.
Regards
Philip
My Parrot CK3100 show no signal on the display. It is black, no connection anymore to my cell phone. What can I do?
Morning Susanne,
“No Signal”
Couple of things to try:
1. If your Parrot is relatively new (was shipped with V5.00C) check the small white plug in rear of screen and make sure it is fully seated (this will not work on the older control boxes).
2. Reset control box by removing power for 30 secs.
If you still get “No Signal” the control box will need to be re-programmed:
Reprogramming service
Update cable
Parrot CK3100 recognises my phone and displays it as paired device. However, my Galaxy S20 + 5G says that the CK3100 device is available, but I can’t get it to pair with the CK3100. I get e a message asking me to ensure that the device is set to pairing mode. Is there a pairing setting in CK3100?
Hello Andrew,
Pairing is done from the phone.
Check how many paired devices there are in the CK3100
Check software version
Check “Goodbye” message
After these are done try some of the special pairing modes in Settings / Advanced
Many thanks for your help. All systems go! Making and receiving calls now.
Hi.
My Parrot ck3100 won’t accept 1234 or 0000 when pairing.
There are no devices paired at all.
Can you advise?
Hello Imran,
The pairing code for CK3100 is 1234 (100%)
Have you tried re-booting your phone ?
Also, does the CK3100 shut down correctly (show Good Bye) ?
Hi Guys.
Yes, it did show goodbye every time, just wouldn’t pair for some reason.
I managed to get it to pair by disconnecting and reconnecting the Battery Terminals, all good now….
Thank you for your support!
Hi. I have a Parrot CK 3100 and it keeps breaking the call. I connected the phone (Iphone 11) several times but it’s still doing. It’s just hungs up at some point during the call. Any idea would be much appreciated.
Hello Tamas,
Would suspect software incompatibility – V14 firmware on the iPhone causes a lot if issues.
Please check which firmware version you have in the CK3100. V5.00C was the last available version. It may need updating
If on V5, go into settings and delete connection. Before pairing again set special pairing mode on the CK3100 in Settings / Bluetooth / Pair with Phone / and select “NO Sync”.
Then pair your phone as normal. The phonebook will not transfer but check that the calls do not disconnect. If that works there is a contact issue on the iPhone.
Thank you. I removed all paired devices before I started.
Just tried again and the phone and CK3100 are now paired.
Do not get the “Goodbye” message when I turn off the ignition.
I am using the CK3100 in a 2005 Jaguar and the display says “No service”. Any ideas where to start? Going through the driver’s manual…
Good Bye is mandatory and points to an installation issue. Easy to fix. See this link:
https://www.justcarkits.co.uk/jck_blog/2019/05/15/is-your-parrot-ck3100-installed-correctly/
Display ” No Service”:
On the newer control box with V5.00 firmware this is likely to be caused by the display connector being loose. It just needs re-seating. There is a small white plug and socket in rear of screen. Push plug into socket with a small screwdriver (gently).
Hi, my parrot has been acting up. I unpaired my phone, now it won’t pair. It makes a series of notices when start up my car and then has a blank screen. Sometimes it will come back on and sometimes it won’t. When it was paid, I still could make and receive calls, I just couldn’t see it on the screen. I’ll try resetting with the pairing code 1234 and see but it’s driving me crazy. No pun intended.
This will be a loose cable in the back of the CK3100 display. Simply re-insert the cable.
The pairing issue can be there are too many phones paired or power wiring incorrect
Please I have parrot blue tooth the screen is bad. Please do I get new screen thanks
Sorry, the CK3100 screen is no longer available as a spare part.
Check that the plug is fully seated in the rear of the screen – this causes a lot of issues.
I have a parrot and for somereason i cant see why its not turning on how do i turn it on
The Parrot should be wired to turn on/off with the vehicle.
If it does not boot up check the following with a multimeter at the control box:
CK3100 – Red = permanent 12V, Orange = Switched 12V, Black = Ground
MKi Series: Red = permanent 12V, Orange = Switched 12V, Black = Ground
Hi no one can hear me when I make a call I can here them but they can’t hear me every thing else works fine
Try a different phone first, as may be a software gremlin.
If no different, recommend checking the mic resistance using a multimeter. It should be 1K to 1K5.
First of all, thanks for the quick replay.
I am updating it vía Bluetooth. I am using .upl file v.5.00
Hello,
Before updating the CK3100 go into Settings / Advanced / Software Update / enable
Also, it is better to use the native Microsoft Bluetooth drivers
Hello,
Thanks a lot for your replay. I made sure I used Microsoft Bluetooth drivers, and this time I got passed authentication. The problem now is that I get another error during software update phase telling me that I got an error during flashing progress :(.
Also the main reason I am updating the firmware is because the wheel stopped working properly, imagine you are in the agenda, one turn of the wheel will skip several letters so it is so difficult to select what I want in the display 🙁 I was hoping this has something to do with the firmware.
Hello German,
Error during flash update: Are you using a Dell or Toshiba laptop ? If so, better to use a different make as these are problematic.
The fault you have is a hardware issue – the rotary control on the display is faulty and will need to be replaced. It is nothing to do with the firmware.
Hi there!
I have tried to update the firmware but when I am in the middle of it I get a device authentication failure :(. What should I do? I do not know how to proceed.
Thanks in advance.
Are you trying the update with a USB cable or via Bluetooth ?
Our update file for the CK3100 is only for use with the update cable.
Regards,
Philip
My parrot ck3100 display No SIGNAL. How to do now?
If you have an early control box the firmware will need to be updated with an update cable.
Later versions may also require an update or it can be an issue with the cable in the back of the display not being seated correctly.
Did you get this fixed , I have the same problem
If you have an early control box the firmware will need to be updated with an update cable.
Later versions may also require an update or it can be an issue with the cable in the back of the display not being seated correctly.
Also, you can send in the control box and we can re-programme and post it back to you
Hi My Parrot 3100 only seems to switch in once the car has heated up , could this be a pcb issue within the box ?
Hello Chris,
It is possibly a temperature fault with the CK3100, but would check a couple of things first:
1. Even though the unit looks dead does it connect with your phone on power up ?
2. Does the CK3100 shut down correctly ? i. e. Shows “Good Bye” when shutting down.
3. Using a multimeter, measure the voltage on the Orange wire at the control box power plug. Ignition on = 12V. Ignition off = <0.5V.
When ignition wire goes to 12V the CK3100 should take 2 or 3 seconds to power up.
If ignition wire does not go to 12v when ignition is turned on, have a look at the wiring.
Hello I have an audi a4 b7 with a parrot ck3000… The memory is full and I don’t have a parrot screen fitted. Only the steering wheel controls…. How do I reset it without updating via usb? Pretend I am in a dessert because that’s basically where I am.
Hello Andrew,
Please see this link:
https://www.justcarkits.co.uk/jck_blog/2018/11/25/how-to-reset-a-parrot-ck3000-evo-using-steering-wheel-buttons/
Same method for CK3100
Regards
Philip
When I turn my car on the Bluetooth just beeps. I have to turn my car off and let it sit for about another minutes then turn it back on before the Bluetooth engages. What can I do about this problem?
Hello Herman,
The beeps indicate that the CK3100 display is not connected.
Check the plug / socket in rear of display – it is probably not fully seated
Thanks for the information have my parrot installed so-called professionally, 3 years ago, suddenly memory’s full about 1 year in took it back and needed an update apparently at a cost of £20. Then another year passed and lost the names on the display, not a big problem until I got a new phone, didn’t want to keep going back to get an update. Did not even know about the goodbye message until I read this.
Found this post, popped the stereo unplugged the blue box and swapped the wires and now it turns off properly!
So should not have any further issues 👍
My parrot ck3100 works fine but my radio does not work when I’m not using the parrot ck3100. I’ve deleted all of the devices out of the Parrot and my radio still does not work. The radio works fine if the car engine is off but as soon as I start it. Is there a way I can shut the parrot ck3100 down or disconnect it?
Hello,
It would seem it is a wiring fault.
If you remove the stereo and find the Parrot CK3100 control box you can disconnect the 4 pin power connector.
The control box may or may not be behind the stereo – it depends who installed it and what vehicle you have
I tried to update version 5 via bluetooth: Connection is successfully established „Bluetooth connection“, „Device Authentication“, „Software verification“, „Flash erasing“ work well.
But the update stops at the last step (software update) with the message „The communication with the device could not be established.”
Parrot provided me with the files ck3100_c.bin and ck3100_c.ulp. Which of these files am I supposed to use? What is the difference? Are these the right files to update via bluetooth? I don’t have a serial cable.
For Bluetooth update use the .ulp file
Before attempting update, remove all paired devices form the CK3100 – Settings \ paired devices \ phone x press centre button and rotate to delete then press Green button to confirm. Do this until all paired devices have been removed.
Before attempting Bluetooth update pair your laptop with the CK3100 – (code is 1234) and enable SPP profile if it asks. Avoid Toshiba or Dell Bluetooth stack if possible.
Launch Parrot update tool and follow on screen instructions but before uploading file you need to set the CK3100 into update mode: Settings / Advanced / Software Update / Activate
Hi,i would like to update my ck3100 via bluetooth but can’t find any sites to download the latest firmware, have tried the parrot support but nothing there, is there anywhere to download this ? thanks
Do have this archived somewhere on an old PC, but no time at present to locate them.
Best to try Parrot support line
We can offer a mail order update service – just need control box
Hi,
i will try to disconnect the battery of my car for 1 minute and try again, because now it’s never connect/can’t see in my smartphone.
Question: is the 5.00c the last firmware update?
Thanks
Version 5.00c is the last available update
The Bluetooth pairing process is done from the mobile phone and NOT from the Parrot.
Disconnecting power will not fully reset the CK3100.
Thanks for the firmware news.
The power off was a good idea. I see again the ck 3100 and connect successfully. Let complete the syncro of contacts and then shutdown correctly. It gives me the “goodbye” text.
Problem is immediately after this. Trying to power on the car but the parrot does not connect automatically and also in manual mode it does not connect
Hello Giuliano,
This sounds like a compatibility issue with the phone, as the CK3100 does not initiate the connection.
If the CK3100 is running V5.00c this is the last update available.
There are some special pairing modes available on the CK3100 that can be tried.
Delete current pairing on phone and CK3100
Before pairing again, on the CK3100 go into Settings / Pair Phone / and then select “AT Sync”
Pair phone and let it sychronise.
Turn off CK3100 and see if will then connect successfully
If that does not cure it please try a different mobile and see if that works. If so, then would point to a firmware issue with your phone.
Hi. With my new phone the parrot doesn’t pair automatically.
Hello Giuliano,
Is the Phone paired successfully with the CK3100 ?
Do you mean that it is paired but does not connect automatically ?
See this article
or this one
My parrot was working perfect until it suddenly stopped and now it just shows Goodbye on screen
Hello John,
if the CK3100 is stuck on “goodbye” there are a couple of things that it can be.
best course of action is to locate control box. Check that the permanent is on red cable at 4 pin power plug. Then check that orange lead is 0V or <0.4V when ignition is off.
if these voltages measure correctly, unplug the 4 pin connector and re-insert.
turn on ignition and check the CK3100 powers up correctly. If it doesn't and shows "no signal" the control bix will need to be re-programmed - see separate article on this.
Thank you for the information on the Parrot 3100.
It has helped me reset my sister-in law parrot .