Frequently Asked Questions
Below are our most Frequently Asked Questions, You may find the answer you are looking for.
If not, please use the Contact Us form and we will answer your enquiry.
1. ORDERING
No, you don’t need to. You can make purchases and check out as a guest.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your details.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”. Please note that there are some countries that are not included in our standard shipping locations – please contact if you have this issue.
We accept payments via major credit and debit cards such as Mastercard, VISA and through Paypal.
We can of course change, cancel or amend your order. You should inform us as soon as possible, so we can hold the order for amendment. It is advisable to check your order before placing it.
Simply enter the voucher code in the “Voucher Code” field and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed entering it during check-out. Please ensure that all information is correct before confirming your purchase.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your ordes has been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
2. SHIPPING & DELIVERY
All orders will be processed within 2 working days, excluding weekends, bank and public holidays. Time stated is based on UK Time (UTC/GMT +0 hours).
For UK deliveries we normally use Royal Mail.
1st Class orders are typically next day (after dispatch) but may take up to 3 days. 2nd Class orders are typically 48 hours but may take up to 5 days. Special Delivery orders are by 1PM, next working day unless you have selected Saturday Special Delivery (can only be used on a Friday). These will be by 1PM on a Saturday.
For all international deliveries we use Royal Mail. The order will ship from the UK to the delivery partner in your country. The time taken is dependent on Royal Mail’s logistics partners and their affiliates in the destination country.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with Royal Mail.
For International deliveries, you may track your orders here
Shipping is based on weight and speed for all UK deliveries via Standard courier. For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
We apologise for sending you an incomplete order. Please contact our Customer Care Team at Customer Services and we will get back to you as soon as we can.
We apologise if you have received a defective item from us. Please contact our Customer Care Team at Customer Services with a snapshot of the product and we will get back to you as soon as we can.
We apologise for sending you the wrong item. Please contact our Customer Care Team and we will get back to you as soon as we can.
We will replace the item with the correct item (though you will have to pay the difference between the part(s)). We also, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.
In the first instance please check with your local delivery office to make sure they are not holding the item.
Kindly drop an email to our Customer Care Team at Customer Care if you have not received your parcel after 5 working days and we will assist you accordingly. Please note that international orders can take 5 to 15 working days for delivery and may be delayed by customs checks.
Items not delivered are generally held by the local delivery office and it is best to check there first. Items not collected after 18 days will be returned to JustCarKits. There would be a new delivery charge for returned items.
You may check the status of your parcel via “Track your order” to find out why it might have been delayed. Alternatively, you may drop us an email at Customer Services and we will assist you further.